TrueFacet.com guarantees that every watch it sells is 100% authentic and that the serial number on each watch has never been altered or modified in any way. Every watch manufacturer imprints a serial number on each of their watches for identification purposes. TrueFacet.com guarantees that each watch it sells bears the original manufacturer's serial number, intact and without any alterations.
Since we are not an authorized dealer for the brands we carry, unless otherwise stated, we can offer substantially greater discounts than authorized retailers. We only source our watches from authorized dealers and the most trusted suppliers in the industry. We do not source our watches through unreliable or questionable sources.
TrueFacet.com warranties all "never worn" watches for 2 full years and all "pre-owned" watches for 1 full year from purchase date, unless otherwise indicated in the listing or invoice or listed as a "vintage" watch in the listing. Our warranty does not cover "external damage" to the product. TrueFacet.com does not service watches with any damages resulting from wear to the watch case, crystal/glass, watch bracelet, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other accidental, incidental, or physical damage to the watch including any water damage that exceeds the manufacturer's limitation of water resistance all of which are not covered by the warranty. Damage that occurs due to having the watch serviced by a third party renders this warranty null and void. This warranty is valid to the original purchaser only and may not be transferred.
TrueFacet will provide each buyer with an equivalent warranty that matches the manufacturer's warranty, if said warranty has not expired by time of purchase. If the manufacturer's warranty has expired, you will receive a limited one-year warranty from TrueFacet.com for all watches except watches listed as "vintage". Every buyer will also receive either a TrueFacet Limited Warranty or Manufacturer's Warranty Card that will come with detailed documentation stating purchase date, full watch description, serial number, and model number.
If something should go wrong with your watch within the specified time from the date of purchase, you can send the watch back to us. Our highly qualified, professional watchmakers use only authentic and genuine parts and can repair virtually any watch. However, if the defect is of a particularly serious nature, we will have the watch returned to the respective manufacturer for repair (if still under manufacturer's warranty), though these manufacturers typically take a minimum of 4-8 weeks to repair a watch and longer if parts are back ordered.
TrueFacet provides you with a limited warranty that is active 2 years from the moment you purchase a "never worn" watch from our site. TrueFacet.com provides a 1-year limited warranty from the instant you purchase a "pre-owned" watch - excluding items listed as "vintage" watches, if the manufacturer's warranty on the watch you purchased has already expired. If the watch is still under the manufacturer's warranty, TrueFacet will match the manufacturer's warranty unless otherwise stated on listing or invoice. The limited warranty covers manufacturing defects only. After the limited warranty has expired, you may continue to request service through our vendor who will service the watch when needed at industry prices.
The customer must pay all costs for shipping and insurance required by the warranty. Return shipment must be insured and paid in advance. A customer is responsible for damages and loss. When you return your watch, you should also include the RMA number, address, contact number, return address and copy of your invoice and letter where you will need to indicate the problem.
Return Shipping Address:
New York, NY 10018
TrueFacet may include a stamped warranty card from an authorized dealer with the watch. A detailed description will be included with every watch where it will clearly indicate which warranty is provided. It will indicate "Manufacturer Warranty" in the box, which indicates we are able to pass along the manufacturer's warranty.
In case the warranty of a manufacturer is included in the box of your watch, we also include the original authorized warranty card that gives an ability to handle all warranty requirements directly between the manufacturer and the consumer. If you purchase a watch with the original warranty of the manufacturer, the warranty from TrueFacet will not be in effect.