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TRUEFACET’S FREE RETURN PROCESS
TRUEFACET’S
FREE RETURN
PROCESS

DIDN'T love your purchase on TrueFacet? Make a return request within 7 business days

1

Check order’s
eligibility

2

Request a
return

3

Ship your
order back

4

Receive your
Refund

Check return eligibility

Request a return

Ship your order back

RECEIVE YOUR Refund

RETURN ELIGIBILITY
RETURN
ELIGIBILITY

Check that your item is returnable
based on Do’s and Don’ts below

DO'S

  • Do make sure your item is in its original purchase condition with all security tags and stickers in place.

  • Do include all product documentation and materials including original boxes or papers.

  • Do make sure you request return within 7 business days of item receipt.

DON'TS

  • Don’t return your order if it states it is “Final Sale” in your order confirmation email.

  • Don’t return your order if it has been sized or engraved by TrueFacet from a customer request

  • Don’t remove or tamper with the TrueFacet security tag or security sticker.

HOW TO REQUEST A RETURN
HOW TO REQUEST A
RETURN ELEGIBILITY
  • 1
    EMAIL TRUEFACET TO
    REQUEST RETURN
    REQUEST A RETURN
    CALL TRUEFACET CONCIERGE
  • 2
    SHIPPING LABEL
  • 3
    DOUBLE BOX AND INCLUDE
    ALL ORIGINAL DOCUMENTS
    AND PACKAGING
  • 4
    RECEIVE YOUR REFUND
    REQUEST A RETURN
    CALL TRUEFACET CONCIERGE
INTERNATIONAL RETURNS
INTERNATIONAL
RETURNS

TrueFacet ships internationally to over 20 countries. Please be advised an additional return charge may be requested based on your international location.

International returns on Final Sale items are not accepted for any reason and customers are responsible for paying customs and duties instilled by their country when ordering internationally.

FREQUENTLY ASKED QUESTIONS
FREQUENTLY
ASKED QUESTIONS

RETURNS & EXCHANGES

What is the refund policy and what does this entail?

All returns must be made within 7 business days of receipt and must be in the same condition as it was delivered to you with all security tags and stickers intact. To request a return please email support@truefacet.com with your order # and reason for return within 7 business days from receiving your order. You will receive an insured shipping label (via email) with return instructions 1-2 business days after the request is received. Once you receive the label, the item must be shipped back within 3 days or the return request will expire.

Have you received my return?

We will email you a confirmation once we have processed your return. You can also check on your shipment’s tracking number which is found in the same email as your return label. Please keep your shipment receipt for your record.

Do I have to pay for return shipping?

We provide complementary shipping for returns.

How will I be refunded?

We will refund you via the same method you used to make the purchase. If you prefer, we can also give you store credit.

I have items to return from multiple orders. Can I send them together in the same box?

Yes of course. Please inform us of all items being returned. And make sure your items are in the same condition as received and meet the return eligibility.

I used a coupon or store credit when I originally made my purchase. Will I get this back if I make a return?

All our coupons are for single use only unless otherwise specified. If you return an item that you purchased with a coupon, that coupon will not be valid for use again. However, store credit will be refunded if an item is returned.

RETURNS & EXCHANGES

What is the refund policy and what does this entail?

All returns must be made within 7 business days of receipt and must be in the same condition as it was delivered to you with all security tags and stickers intact. To request a return please email support@truefacet.com with your order # and reason for return within 7 business days from receiving your order. You will receive an insured shipping label (via email) with return instructions 1-2 business days after the request is received. Once you receive the label, the item must be shipped back within 3 days or the return request will expire.

Have you received my return?

We will email you a confirmation once we have processed your return. You can also check on your shipment’s tracking number which is found in the same email as your return label. Please keep your shipment receipt for your record.

Do I have to pay for return shipping?

We provide complementary shipping for returns.

How will I be refunded?

We will refund you via the same method you used to make the purchase. If you prefer, we can also give you store credit.

I have items to return from multiple orders. Can I send them together in the same box?

Yes of course. Please inform us of all items being returned. And make sure your items are in the same condition as received and meet the return eligibility.

I used a coupon or store credit when I originally made my purchase. Will I get this back if I make a return?

All our coupons are for single use only unless otherwise specified. If you return an item that you purchased with a coupon, that coupon will not be valid for use again. However, store credit will be refunded if an item is returned.

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