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THE TRUEFACET AUTHENTICITY PROMISE

We believe you should own something real. That’s why TrueFacet experts verify each item and we promise 100 percent authenticity, or your money back.

 

OWN TRUTH

 

At TrueFacet, we understand that the decision to purchase pre-owned jewelry and watches over the internet can feel risky.  These are significant purchases, and as a buyer, you need to have comfort that you are getting fair value for your money.  TrueFacet therefore promises that if you are not fully satisfied with the authenticity of your purchase, TrueFacet will accept a return of the item and refund your money back, no questions asked.

Before an item you purchase is delivered to you, the seller first provides it to TrueFacet.  Expert gemologists and watch experts will examine the item and any associated documentation to determine if the item is authentic.  If TrueFacet believes that an item is not authentic, it will cancel the transaction, refund your money, and return the item to the seller.  If TrueFacet believes that an item is authentic, the transaction will proceed, and you will receive a TrueFacet Report attesting to the professional opinion that the item is authentic. If you are not satisfied that the item is authentic, simply return it to TrueFacet and we will refund your money to you – no questions asked.  It’s that simple!

TrueFacet is not partnered or affiliated with any of the brands for the items available on the TrueFacet site, and TrueFacet is not an authorized dealer for any of these brands.  TrueFacet is a marketplace allowing owners of jewelry and watches to re-sell them to buyers. However, when necessary or advisable, TrueFacet cooperates fully with brands to prevent counterfeiting. This assistance may include revealing contact information of sellers who TrueFacet believes are offering inauthentic or counterfeit items. TrueFacet’s authentication and valuation processes are conducted by TrueFacet’s gemologists and watch experts.  The brands and/or manufacturers of items available on TrueFacet are in no way involved with TrueFacet’s authentication or valuation processes, and have no responsibility for products sold through the TrueFacet site.  All trademarks appearing on the TrueFacet site are the property of their respective owners.

TRUE   PROMISE

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