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Last Updated: February 25, 2020
TrueFacet, LLC. ( "TrueFacet" ) welcomes each Site user (“you”). TrueFacet is really excited that you have decided to access and use TrueFacet's website located at www.TrueFacet.com ("Site").
TrueFacet provides access to the Site to visitors and Registered Users (as defined below) subject to the following Terms of Use, which may be updated by TrueFacet from time to time without notice to you.
These Terms of Use govern your use of the Site. By browsing the public areas or by accessing and using the Site, you acknowledge that you have read, understood, and agree to be legally bound by the terms and conditions of these Terms of Use and the terms and conditions of TrueFacet's Privacy Policy, which is hereby incorporated by reference (collectively, this "Agreement") and available at http://www.TrueFacet.com/privacy-policy (the "Privacy Policy"). Certain portions of the Site may not be available to you unless you are a Registered User. If you do not agree to any of these terms, then please do not use the Site in any way.
The Site offers a wide range of services and sometimes additional terms to the Agreement ("Additional Terms") may apply to your use thereof. For example, consignors are also subject to additional Consignment Terms governing the consignment of items on the Site.
Capitalized terms not defined in these Terms of Use shall have the meaning set forth in the Privacy Policy.
The TrueFacet Site is a premiere online marketplace providing you with access to sales of new and resale jewelry and watches (“Items”). The Site enables (a) Registered Users to list or consign Items for sale (“Sellers”) on the Site, and (b) Sellers to communicate and transact directly with Registered Users who are purchasers or potential purchasers of Items (“Buyers”).
As the provider of the Site, TrueFacet does not own, create, sell, resell, provide, control, manage, offer, deliver, or supply any Items. Sellers alone are responsible for their Items. When a Buyer makes a purchase from a Seller, the Buyer and Seller are entering into a contract directly with each other. TrueFacet is not and does not become a party to or other participant in any contractual relationship between Buyers and Sellers. TrueFacet is not acting as an agent in any capacity for any Seller, except in connection with the TrueFacet Boutique, where TrueFacet is an authorized dealer on behalf of the Sellers.
You are responsible for obtaining access to the Site, and that access may involve third-party fees (such as Internet service provider or airtime charges). In addition, you must provide and are responsible for all equipment necessary to access the Site.
If we make changes to these Terms of Use, we will post the revised Terms of Use on the Site and update the “Last Updated” date at the top of these Terms of Use. If you disagree with the revised Terms of Use, you may terminate this Agreement with immediate effect. We will inform you about your right to terminate the Agreement in a notification email. If you do not terminate your Agreement before the date the revised Terms become effective, your continued access to or use of the Site will constitute acceptance of the revised Terms.
TrueFacet grants you a limited license to access the Site for personal use. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Site and the framing of any Content (defined below) available through the Site, uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in TrueFacet's sole discretion) an unreasonable or disproportionately large load on TrueFacet's infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by TrueFacet to prevent or restrict access to the Site. Any unauthorized use by you shall terminate the permission or license granted to you by TrueFacet.
You are not permitted to access the Site if you are under the age of 18 or if your account has been suspended or removed by TrueFacet for any reason. By accessing and using the Site, you represent and warrant that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of the United States or any other applicable jurisdiction.
You may choose to use Site as a visitor or as a "Registered User." To become a Registered User, you must register with TrueFacet by creating an account with a unique email address and password (your "Credentials") to access your account. You may not have more than one active account. Additionally, you are prohibited from selling, trading, or otherwise transferring your Credentials or account to another party. Registered Users can be Buyers or Sellers.
During registration for an account, or during checkout if you choose to use Site as a visitor, you will be required to provide TrueFacet with certain Personal Data. TrueFacet's use of this Personal Data is governed by TrueFacet's Privacy Policy [http://www.TrueFacet.com/privacy-policy]. You agree to provide true, accurate, current and complete information about yourself as prompted by the Site's registration form. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or TrueFacet has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, TrueFacet has the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). If you use the Site, you are responsible for maintaining the confidentiality of your Credentials, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or with your Credentials. Because of this, TrueFacet strongly recommends that you exit from your account at the end of each session. You agree to notify TrueFacet immediately of any unauthorized use of your account or any other breach of security. TrueFacet reserves the right to refuse service, terminate accounts, change Credentials, or remove or edit content in its sole discretion for any reason or no reason.
Terms Specific for Sellers:
TrueFacet's community, like any community, functions best when its people follow a few simple rules. By accessing and/or using the Site, you hereby agree to comply with these community rules and that:
Please let TrueFacet know about inappropriate content. If you find something that violates TrueFacet's community guidelines, let TrueFacet know, and TrueFacet will review it. TrueFacet reserves the right, in TrueFacet's sole and absolute discretion, to deny you access to the Site, or any portion of the Site, without notice and remove any User Content that does not adhere to these guidelines.
All products that TrueFacet sells through the Site (the "Products") are provided by third parties and are not manufactured or supplied by TrueFacet. You acknowledge and agree that while some Products may be new Products, others will be used or pre-owned Products. If a Product is a used or pre-owned Product, this will be made known to you in the Product listing.
If you are interested in a Product that is currently on back order, email TrueFacet at support@TrueFacet.com or call TrueFacet at 800-690-3736 and TrueFacet can tell you when the Product will be back in stock. Sometimes with the volume of orders TrueFacet will receive, a Product may go out of stock before TrueFacet is able to post a notification on the Site. If this happens after you purchased that Product, TrueFacet will contact you directly to discuss possible options.
Product prices may be inaccurately displayed on the Site due to system or typographical errors. While TrueFacet makes every attempt to avoid these errors, they may occur. TrueFacet reserves the right to correct any and all errors when they do occur, and TrueFacet does not honor inaccurate or erroneous prices. If you purchase a Product with a listed price that is lower than its actual price, TrueFacet will, at TrueFacet's discretion, either contact you to notify you of the correct price before shipping the Product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the Product or pay the difference between the actual and charged prices. TrueFacet's prices are also subject to change without notice. TrueFacet apologizes for any inconvenience that this may cause.
TrueFacet does not negotiate prices on TrueFacet's Products and all TrueFacet's prices are final.
TrueFacet makes every attempt to ensure that TrueFacet's online catalog is as accurate and complete as possible. To give you the opportunity to view the Products in great detail, some Products may appear larger or smaller than their actual size in TrueFacet's photographs; and since every computer monitor is set differently, color and size may vary slightly.
TrueFacet's objective is to provide you with as much information and detail about your prospective purchase as possible so that you can get the details of a particular item. In compliance with industry standards, TrueFacet states that carat total weight on all purchases may vary 0.05 carats from stated weight.
To keep TrueFacet's prices low, TrueFacet does not allow comparison purchasing. Comparison purchasing is the act of buying several items with the intent of keeping the one you like best and returning the remainder. This causes undue restocking and inventory overhead and can be very costly.
TrueFacet will provide a Valuation Report (the "Report") for Products that you purchase. The Report sets forth TrueFacet's statement regarding the verification of a Product pursuant to TrueFacet's or TrueFacet vendor partner's examination of the Product. Your sole and exclusive remedy for a material misstatement by TrueFacet on a Certificate for a particular Product is the return of such Product and a refund of the purchase price.
Products purchased by you will be shipped in accordance with TrueFacet's then current shipping policy, a current version of which can be viewed here.
You may return Products only in accordance with TrueFacet's then current Return Policy, a current version of which can be viewed here.
The Site contains material, such as software, text, graphics, images, sound recordings, audiovisual works, and other material provided by or on behalf of TrueFacet (collectively referred to as the "Content"). The Content includes Product Descriptions. The Content is owned by TrueFacet or by TrueFacet's third party licensors. The Content is protected under both United States and foreign laws. Unauthorized use of the Content may violate copyright, trademark, and other laws. You have no rights in or to the Content, and you will not use the Content except as permitted under this Agreement. No other use is permitted without prior written consent from TrueFacet. You must retain all copyright and other proprietary notices contained in the original Content on any copy you make of the Content. You may not sell, transfer, assign, license, sublicense, or modify the Content or reproduce, display, publicly perform, make a derivative version of, distribute, or otherwis